FUEL EFFICIENCY MEANS SAFETY We look at a few different paths to fuel saving and efficiency. As a number of operators are finding, what started as an exercise in fuel efficiencies is having a number of other positive outcomes.  TELEMATICS EFFECTS A NUMBER OF OPERATORS ARE TURNING TO GPS-BASED TELEMATICS SYSTEMS TO TRY AND KEEP THEIR FUEL COSTS DOWN AND – MORE IMPORTANTLY – IMPROVE THE SAFETY OF DRIVERS AND PASSENGERS When Bernard Pavlovich of Pavlovich Coachlines first started looking at a GPS system that monitored his drivers, he initially thought it was all about fuel saving and nding speeding drivers, but he soon discovered it was more than that. “€ere was subtle shi to the realisation that it was not about that, it was about customers sitting on buses. At that point the whole thing changed." BLOG_SUMMARY_END “Over the years I had looked a number of times at GPS systems for buses but I could not see the value. I could only see where the bus was on the map and I could see pages and pages of reports. I had enough paperwork to deal with already.” Early last year Pavlovich became much more aware that everyone was moving more in the telematics space. In the middle of last year they sent out for expressions of interest. €They got about five responses, but discovered there were probably about 25 people selling telematics systems. Many of them though were truck oriented. “What we thought we had embarked on, a solution to improve fuel e‚ffciency and reduce our costs, we soon realized was actually about finding a customer-centric solution. “We thought it was wholly a cost-saving exercise, but we realized this was a huge opportunity to provide a tool for our drivers to make a much better customer experience. We knew we could achieve that if we had drivers who were suddenly driving better, giving our customers a more comfortable ride and feeling safe, then all those cost saving effƒects were going to come anyway, so we had a major change of mindset. “We had plenty of suppliers talking about fuel consumption and reduction of costs, and better eff‚ciency. One supplier said: ‘We can get your business performing safer, we can get your customers a more comfortable ride and feeling safe, then all those cost saving eƒffects were going to come anyway, so we had a major change of mindset. “We had plenty of suppliers talking about fuel consumption and reduction of costs, and better e‚ciency. One supplier said: ‘We can get your business performing safer, we can get your customers having a more comfortable trip, and by the way you’ll save on fuel along the way’. We went hallelujah. We went down the GreenRoad path.” Driver buy in is very important and Pavlovich, aware of this, are implementing very slowly, benchmarking across the whole fl„eet. Th€e information they get is a driver score every day from his or her shift. It’s a safety score. €The driver is measured on speed, control of the motor vehicle, ability to stay in his lane, and measuring any harsh braking, all those things go into an algorithm and produce a score that says you are either 99 out of a hundred, which means you are a terrible driver, or you are one out of a hundred which means you are a fantastic driver. Realistically, says Bernard, when they started they were seeing high scores, but they are confident they will come down dramatically. Howick and Eastern have been using a telematics system for 12 months now and chief operations offi‚cer Troy Odea says he would not now be without it. “We wanted a system that was working in advance for us. We wanted more than a system that was feeding information that was basically too late to do anything constructive about.” Th€ey had tried a system initially that was incident activated. “A camera would give you information around the time of an incident, it was ambulance at the bottom of the cliƒff stuffƒ.” Eventually they went with the GreenRoad system. “GreenRoad is active 24/7 getting information and data back on drivers’ style, their safety, what the vehicle is doing, where there are areas the drivers can improve. We are able to look at a pattern, it will pick up things like maybe a driver is going too fast into corner, we can move that driver back into training and correct the driving style.” Diffƒerent operators are finding that diƒfferent systems suit their needs best. Ritchies Buses have been trialling another telematics system, EROAD and according to Ritchies chief executive Andrew Ritchie they are very pleased with the results and are seeing a great improvement in driving skills and effi‚ciencies. “We went to E-road because they are a New Zealand firm with local knowledge with local programmers and are very responsive.” Whatever the system, all operators Circular spoke to were positive about the telematics eƒect on their drivers, customers and overall operation. According to Troy ODea when they went into telematics they were “horrified”. Th€ey had thought their drivers were pretty safe – the telematics system showed up areas they weren’t seeing that they needed drivers to pick up. Souter Holdings Group installed telematics through its entire „fleet at H & E, Mana, Manabus.com and Waiheke buses. “We have seen an 81% drop in speeding infringements from the police. It’s huge. €That was one of the scary things for us. It has been dramatic the change around, we get a speed report every day and we are able to go to the driver and say ‘did you realise?’. Also it helps when a driver goes on to a new or unaccustomed route, there will be transgressions and we can pick them up. “It’s proactive; we can deal with an issue before it becomes major.” It has also had a „flow on effƒect for customer satisfaction. “We used to have complaints about the comfort of the ride and we had no real way of checking in. Now with GreenRoad, we get the opposite, we get compliments.” Economically there are fuels saving to be had; tyre wear is reduced. “We are not going through so many brake linings because the drivers are now braking consistently, using the engine brakes more e‚fficiently and not relying on the air brakes. Lower speed and a more effi‚cient driving style means they don’t need to use the brakes so much. We are seeing about a 3.1% saving in fuel.” According to Troy the telematic system says the fuel savings can be up to 10%. He says initially they had not focused on that as such. “When we first put the system in place we looked at the safety score and realised that we were not as safe as we thought we were. We have spent the last 12 months focusing on safety and ensuring drivers are reaching targets, then from safety we have just started looking at the economic savings. “We are not dealing with accidents, damage to other vehicles, it’s greatly reduced our spending in those areas. And how has the driver buy-in been? According to Troy there are three groups of drivers. Some drivers will resist, some are 50/50 and there is a group of drivers who follow the system without fail. “We found these three groups; we spend a lot of time getting the drivers’ buy in, a telematic system is not going to work without the drivers’ buy in, they need to understand it is as much for them as it is for the company, and probably more. “Our drivers have predominantly bought into the system. Th€ey love it. It’s almost annoying: every day they want to check on their GreenRoad stats.” At H & E it has got to the point the competition is fierce between drivers to see who is the top dog. “I have drivers that are upset because they are not the top dog and yet they are driving on a one. Th€e competition to be a better driver is fierce! I have about 40 drivers in the GreenRoad 1–6 area, fighting to be top dog. Troy stresses they have worked hard to get that buy in. “As a manager if you were to install this system you can’t just push a button and expect to correct your drivers just like that. If you are going to use any telematics system, from a manager’s point of view you have to buy into the fact that there is a lot of work from your end to get your drivers to accept it and use it.” ANDY COZENS, GREENROAD GLOBAL DIRECTOR OF SALES EXPLAINS THE TELEMATICS SYSTEM Specific driving behaviours and manoeuvres cost your company dearly in fuel consumption, collisions, insurance premiums, wear and tear on vehicles, and importantly, reputation. Idling and personal use of company vehicles and fuel can also take a sizeable bite out of your bottom line. Most importantly, with up to 90% of accidents caused by drivers, improving driving behaviour can save the lives and limbs of your drivers, passengers and others with whom they share the road. Safe driving is socially and environmentally responsible as well as fuel efficient. By reducing risky behaviours such as sharp breaking, rapid acceleration and high speed driving, your company can establish real environmental bona fides by decreasing emissions by up to 33%, lengthening vehicle lives, and reducing fuel use. To be successful, changing driver behaviour must be a structured process that has buy-in from your drivers and is based on reliable data and insights that both they and their managers can act on. GreenRoad Driver Behaviour System was purpose-built to facilitate deep, lasting change, incorporating real-time in-vehicle feedback, advanced fleet analytics and reporting. Effective educational tools help drivers internalise safer, more efficient driving behaviours. A non-intrusive, 2-inch LED dashboard display alerts drivers in real-time if they are driving safely (green light), taking a slight risk (amber) or performing a dangerous maneuver (red). The online GreenRoad Central portal offers each driver full transparency into data collected about his on-road behaviour. A single clear Safety Score summarises overall performance for fast benchmarking. Easy-to-use dashboards and in-depth reports help him identify problematic areas that he needs to work on and provide tangible evidence that reinforces improvement. Fleet and operation managers must balance a huge number of factors to make sure that passengers are safely transported to their destinations comfortably, on time, and on budget. Customisable GreenRoad alerts for safety issues, excessive idling and out-of-range vehicles enable management by exception, without adding additional report-checking to managers’ to-do lists. Significantly lowering fuel costs for your fleet is simpler than you think, and does not require costly capital investment. In fact, the key is sitting right in the driver seat of your busses and coaches! Empowering your drivers to develop safe, environmentally sound and cost-saving driving behaviours is a win-win proposition that benefits your company, its drivers, passengers and the community at large. After spending virtually all her life in the Australian Bus and Coach industry, Skey Naismith has moved accross the ditch and is now working with Pavlovich as Group Operations Manager.
Skye Naismith’s earliest recollection of the world of buses was sitting in a modied child seat under the front windscreen of a Leyland Tiger greeting a cohort of local school children as they boarded for their excursion to the Arnott’s Biscuit Factory. Her mother was the owner driver of the bus. “A€fter relocating from New South Wales to the outskirts of Brisbane my mother very quickly identied the need for a community bus service to transport the local kids (including three of her own) to school each day. Aft€er securing a bank loan for her first bus, she set about gaining her bus licence and from this day on I became a supporter of public transport.” It was perhaps this day to day interaction with people in a public transport environment that led Skye to go to university to study psychology. “With a keen interest in human behaviour and social factors I gained university entrance to study psychology but soon learned that academic life was not for me. A€er working in a handful of administrative jobs I accepted the oer to assist my mother in her growing bus business (Mt Gravatt Coach & Travel), working alongside my father, the operations manager.” Starting as administration assistant she advanced to become supervisor and then general manager. In 2004 she made the conscious decision to become involved in the wider industry, through industry associations, to ensure that she kept abreast of industry trends. With the business entering into a Queensland Government contract for urban and school services in 2004, Mt Gravatt Coach and Travel evolved from a ‘family’ business to a professional, accountable delivery partner. Last year, aft€er almost 20 years with with Mt Gravatt, Skye felt that it was time to step aside to allow the company to head into the next round of contract negotiations with a fresh set of eyes. “Given that my parents were still heavily involved in the business, it felt less than respectful to work for another operator in the Brisbane area, hence my search further afield.” Skye’s husband Julian, a kiwi from the South Island, had been dragging her back to New Zealand on a yearly basis. When the opportunity arose for the National Operations Manager for Johnston’s Coachlines Auckland, it didn’t take much persuasion to call the removalist! She worked at Johnston’s until the new role at Pavlovich came up. “While my experience of the New Zealand bus industry is still relatively new, I have found many aspects of the New Zealand bus and coach industry similar to those in Australia. Contract negotiation for urban and school operators have been a part of everyday life in Australia for some years. New Zealand is fortunate to have some great examples of successful contract partnerships to assist them with their approach to upcoming negotiations here. Changes to health and safety legislation and the introduction of the National Heavy Vehicle Regulator in Australia has brought about the need for operators to ensure that they focus on safety, accreditation and compliance rst and foremost. New Zealand operators will soon be faced with the same challenges as we work our way through the New Zealand Health and Safety reform.”
For Skye, ever since those first memories in the front of her mum’s bus, the bus and coach industry has always been about people. “Bus operators provide vital support to the community to enable people to move across the region for various reasons. As a manager within the bus industry I have the privilege to work with both internal and external customers on a daily basis to make a positive contribution to people’s wellbeing.” In her role at Pavlovich Coachlines as the Group Operations Manager – Bus, she is responsible for the operation of the company’s urban bus division across the Auckland and Hamilton regions. She feels her strengths in this new role are her strong experience in contract negotiation and managing stakeholder relations, in addition to her commitment to best practice and optimal operational performance. Th‚e drivers she manages, she says, aect her decision making each and every day, and she has the utmost respect for them. “O€ften not a glamorous or well remunerated position – bus drivers continue to faithfully don their uniform and hone their skills to deliver their ever-increasing customer service targets.” Skye has only been at Pavlovich for few months now, but already feels she is settling in and is happy to be living across the ditch. “I feel very fortunate to have joined Pavlovich, a company with 75 years of service to the Waikato region with a chief executive committed to continuous improvement and sta development. My aim as Group Operations Manager is to ensure that we have the operational systems, structures and support in place to position the company for future growth.”
September 2013 saw Pavlovich contracted by The New Zealand Defence Force, to provide coach transport to the Pacific Armies Chiefs Conference and Pacific Armies Management Seminar.
This was a demanding and rigid event, requiring a number of key initiatives:
A measure of our clients satisfaction can be viewed below. In building a successful business, our suppliers are crucial in providing us with the ability to ensure we can deliver the best choices to our customers. Scania and Pavlovich, have built a relationship since 1972, this relationship is supported in New Zealand by their agents, Cable Price. Read this article, released in their customer magazine in June 2012. We had a lot of fun in the last week of May, as Auckland hosted a visit from the new Boeing 787 “Dreamliner.” Touted by Boeing throughout its long gestation as a new benchmark for fuel efficiency and design, Auckland turned on near perfect weather and flying conditions. Pavlovich crew enjoyed the opportunity to get up close and personal with not just the star of the show, but an interesting array of people from Boeing HQ in Seattle. Tasked with providing transfers for flight crew, a marketing team and some VIPs, we ensured that all the entourage were well looked after in Auckland. We thought, the combination of th new 787 and our fabulous looking Irizars was just right.  |
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